Michael Pothier

A major kitchen renovation can be daunting. One can spend hours on the web, only to come out the other end even more confused than at the start. We made that mistake; we needed help.

After talking to various retailers we met with Martin, Kris, and Klaus at Creative Appliance Gallery. Their approach to working with us was subtly different from the others. They were prepared to invest considerable time and effort providing us with information to help us make our decisions, as opposed to trying to direct us toward a particular product or brand. After working with them during the pre-sale period we were completely comfortable with our decision to buy from Creative, and with the brand and appliances that we chose. In fact, we came out of the process having decided to add a steam oven to complement the regular convection oven that had always been in our plan.

When we placed our order, Kris went through each item with us, and then with his supplier (while we were present), to ensure that all of the appliances, accessories, and features were correct.

It gets even better; the installation process was completely stress free. Klaus is a master installer and very pleasant to work with. He and our general contractor had worked together in the past, they collaborated to address all of the normal little issues that arise when installing ‘built in’ appliances. No fuss, no stress, no blizzard of questions for us as homeowners, and everything fit and worked perfectly. Klaus is an accomplished technician who takes pride in his work and takes the time to ensure that the installation is very professional.

To say that we were satisfied would be an understatement. We have no hesitation in recommending Creative Appliance Gallery.

Michael & Betty Ann.